1. About us
This online store is operated by Inkless Co., Dzenu iela 12, Riga, LV-1021, Latvia. Email: spade.helmuts@gmail.com. These terms apply to every order placed through the store. By placing an order, you agree to them.
2. Orders
After you place an order, we'll email you an order confirmation. The contract between us is formed when we send that confirmation. We may decline or cancel an order, for example if a product is unavailable or there's an obvious pricing error. If we do, we'll refund any payment in full.
3. Prices and payment
Prices are shown in euros, or in your local currency where offered, and include VAT where applicable. Any delivery cost is shown at checkout before you pay.
4. Our products
Our eye patches are cosmetic products for external use only. Please patch test on your inner arm before first use, don't use them on broken or irritated skin, and stop using them if irritation occurs. Colours in photos may look slightly different on your screen.
5. Delivery
Delivery areas, costs and times are set out on our Shipping & Returns page. The goods are your responsibility once you, or a person you name, receive them.
6. Withdrawal, returns and refunds
You can return your order within 30 days of delivery, and EU customers have a legal 14-day right of withdrawal. Details are on our Shipping & Returns page.
7. Legal guarantee
You have a 2-year legal guarantee under EU consumer law for defects that existed when the goods were delivered.
8. Liability
Nothing in these terms limits or excludes our liability where the law doesn't allow it, including for death or personal injury caused by negligence, for fraud, or for your statutory consumer rights. Otherwise, we aren't responsible for losses that weren't reasonably foreseeable when the contract was made, or for business losses.
9. Privacy
We handle your personal information as described in our Privacy policy.
10. Governing law and complaints
These terms are governed by the laws of Latvia. If you live in another EU country, you keep the protection of the mandatory consumer laws of your country. If you have a complaint, please email us first. You can also contact Latvia's Consumer Rights Protection Centre (PTAC, www.ptac.gov.lv) or the consumer authority in your own country.
11. Contact
Inkless Co., Dzenu iela 12, Riga, LV-1021, Latvia
Email: spade.helmuts@gmail.com